FAQ

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How often is the database updated?

The Lost & Found database is updated continuously while on playa, and post-playa it usually is updated daily but during slow periods updated weekly. Keep checking back for your lost items.

Which Lost & Found line do I get in?

Line 0 is where you can turn in found items during open hours. Line 1 is ONLY to search for an item if you have a Claim Number for it or if you are looking for YOUR ID with YOUR name on it. Line 2 is for looking for everything else.

Is this the only Lost & Found on playa?

Lost & Found at Playa Info is the official Burning Man Lost & Found. The remaining unclaimed items in this inventory are taken to BM HQ for further work post event. However, theme camps, the Reno Airport, and others run their own lost and found services just for their operations. Items lost at the Reno airport itself are handled by the Reno Airport lost and found department.

Does the Reno Airport bring lost/misplaced luggage to Lost & Found?

Yes, all lost/delayed/misplaced luggage at the Reno airport is delivered to Playa Info Lost & Found, except Southwest Air, according to them.

Where do I look for lost keys, glasses and goggles?

They are available at the Oracle Desk during business hours.

Where do I look for lost shoes, water bottles and bike locks?

They are available on a self-search basis at the front of the Lost & Found Lines.

How do I turn in found item after hours?

See our gray night drop box at the front of Playa Info.

Can I pick up someone else's ID/passport for them?

No, not unless you have a signed note from the owner that matches the signature on the ID, or a Lost & Found Coordinator can verify personally, such as with a phone call to the owner on your phone some information on the ID that only they would know.

How safe is Lost & Found if I turn over a wallet?

Lost & Found is very secure. We log items into a database and double lock-up valuables and anything with personal information on it.

Does Lost & Found take lost bikes?

No. Bikes are not considered lost until the event is over. From Monday to Wednesday post-event, lost bikes can possibly be recovered at the Yellow Bike camp (5:30 & A). You must arrive in person and prepare to give a detailed description in order to claim a bike. After Wednesday, unclaimed bikes are donated to nonprofit groups.

What is the chance I will get my lost item back?

It depends on what it is, but overall over 60% of items TURNED IN are reunited with their owners. For things with contact information on them such as IDs and phones, around 80% of those TURNED IN to Lost & Found are reunited.

What happens to unclaimed items?

Unclaimed items are re-purposed, reused, recycled or donated to non-profit organizations. All personal identification information is shredded.

What is the deadline date to contact Burning Man post event to reclaim my item?

Items in the Lost & Found inventory are reunited with their owners through January the following year. After that, unclaimed items are dispersed. Go to https://LnF.burningman.org to look for a lost item after the event.

Getting my phone back after the event

Unclaimed phones with Bay Area carriers (for example: Verizon, Sprint) will be sent to the carrier soon after the event. The carriers should return the phone to its owner. Not all carriers are available to provide this service, for example foreign and regional east-coast carriers. Go to https://LnF.burningman.org to search for a lost phone after the event.

What if I live outside the US?

Post-Playa, if you live outside the United States, and you want us to mail your lost items, you will have to setup an account with a mailing service (e.g. DHL, UPS, FedEx, etc) and send us your account information. This way we can better assure that your item will get back to you through your country's customs and procedures.

 

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